FAQ

Getting started

Is it free? Do I need to sign in?

The basic features are free. Notes, the Planner, reminders, shortcuts and backups all work right away without signing in — you only need an account to turn on sync between devices (free: 2 devices, 50 MB). If you like, a subscription ($1.99/month · ₩2,200 · ¥300) removes ads and gives you unlimited devices and 50 GB of storage. Your notes and photos stay even if the subscription ends.

Can I use it on my phone?

Yes — the iPhone app is on the App Store. For PC (Windows and Mac), visit tyranote.com on your PC to download it. Sign in with the same account and your notes sync automatically between your PC and iPhone.

Windows shows a warning when I install it.

Tyranote is new and hasn't been downloaded many times yet, so Windows flags it as an app it doesn't recognize. When you see 'Windows protected your PC', click More info → Run anyway. The warning fades as more people install it, and we plan to add Windows code signing.

Everyday use

What shortcuts are there?

New note — ⌘/Ctrl + Enter (from any app) Open/close the Planner — ⌘/Ctrl + ` Open a pinned note — ⌃/Ctrl + Q·W·E Pin a note to Q·W·E — in the note window, ⌃/Ctrl + ⌥/Alt + Q·W·E Close the window — ESC Shortcuts can't be changed yet.

How do I set a due date on a note?

Click the flag in the note window to pick a date, then click or drag on the timeline to set a time (in 15-minute steps). If you don't pick a time, it's 'all day'. Other plans for the same day show on the timeline too, so you can spot overlaps right away. Notes with a due date appear in the calendar and rise to the top of the list as the deadline gets closer.

When do reminders arrive?

For due dates with a set time, you get an OS notification at the time you chose under Settings → Due date reminders (10 minutes, 30 minutes or 1 hour before — the default is 10 minutes). You can also set it to Off, and the setting is per device, so set it on your PC and iPhone separately. All-day due dates (no time) don't send reminders.

Can I change the app language?

Click 'Language' at the top of Settings to choose between 한국어, 日本語 and English. On Windows, the app first opens in the language you picked during installation.

Managing your data

How does sync work?

Sign in with your email under Settings → Cloud sync to turn it on. Notes sync when you open the app, after you edit a note, and automatically every 10 minutes. If the same note is edited on two devices at once, both versions are kept. Sync is free, too.

How do I back up my notes?

Go to Settings → Data → Backup → Export to save a backup file (.tyranote) locked with a password you choose. It's encrypted with AES-256 and works without signing in. When you import it, missing notes are restored, and if the same note has different content, both versions are kept. Notes, folders and the photos on this device are included (PC app).

Can I recover a note I deleted by mistake?

Deleted notes stay in the Trash for 30 days. You can restore them from Settings → Data → Restore notes. After 30 days they're permanently deleted.

Where are my notes stored? Are they safe?

Notes are encrypted with AES-256 and stored on your device, and the encryption key is kept separately in your OS keychain. If you turn on sync, notes stay encrypted both in transit and on the server. Usage stats to improve the service are sent only if you agree, and never include your notes, email or IP. You can turn them off in Settings at any time.

Still have questions? See Support, or ask us at [email protected] or with Send feedback in the app.